Case Studies
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"The Need for Sales Force Development" by
Ian Hush,Executive Head of Sales and Distribution
Orrcon Operations Pty Ltd 27 May 2007
1. A Manufacturing Company Increases Sales by 30%
Situation: A manufacturing company wanted to grow its sales by 30%
through increasing the size and capability of the sales team to
counteract competitive and import pressures.
Action: Perform Solutions implemented a Sales Development Program for
all Sales staff from National Sales Managers to Senior Account Managers,
External Sales and Inside Telephone Sales.
Results: Sales results for each sales person have risen based on
improved selling skills and planning. Sales Managers are leading and
coaching their sales people and in-field coaching has risen from 0% to
20% of manager's time. At the commencement of the program the External
Sales Reps were assessed and the results before and after the Foundation
and Intermediate sales training were:-
| Level | Before | After |
| 1 - Order Takers | 50% | 0% |
| 2 - Product-Price Pushers | 30% | 10% |
| 3 - Asker-Advisors | 10% | 60% |
| 4 -Solutions Specialists | 5% | 15% |
| 5 - Profit Partners | 5% | 15% |
Future: This manufacturing and distribution company has implemented a
Corporate Sales Academy for the sustainable and on-going development of
sales people, sales management and hence sales results. The range of
programs covers sales, service, and leadership for all staff - State
Managers, sales managers, logistics managers, account managers,
telephone sales and warehouse staff.
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